Martha is not Transcom’s latest employee but a business process automation platform* with a very specific purpose: to improve our candidates’ experience by making the job application proc...
In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...
Un excelente servicio al cliente es sinónimo de la capacidad de comprender e interactuar con los clientes. La utilización inteligente de los datos de interacción es, por lo tanto, más imp...
Outstanding customer service is synonymous with the ability to understand and interact with customers. Clever utilization of interaction data is therefore becoming more important than eve...
Estamos presenciando el surgimiento de un mundo digital liderado por la generación de los llamados "millenials", la generación con más cultura tecnológica de la historia. La creciente de...
There has never been a more exciting time to be working with customer experience. We are witnessing the rise of a digital world led by millennials; the most educated, affluent, assertive,...
Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutio...
La transformación digital encabeza la agenda corporativa. El hardware y los ordenadores son cada vez más rápidos y más económicos, mientras que el software se vuelve significativamente má...
Digital transformation is heading the corporate agenda. Hardware and computers are becoming faster and less expensive while software becomes significantly more sophisticated. These factor...
Como especialistas en experiencia de cliente, en Transcom buscamos constantemente nuevas formas de ayudar a nuestros clientes a mejorar la satisfacción del cliente final y aumentar su fid...