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Passionate about creating smarter people experiences every day

What is conversational AI?
Sep 29th, 2021 Business & Performance

How Do We Start Measuring The True Value Of A Customer Relationship?


How shall we best handle our customer relationships in the world of the ever changing customer journey? Jonas Berggren, Transcom's Head of Business Development in Northern Europe, share some thoughts based on my experience over time.
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Agnese Cotardo Dec 12th, 2017 Business & Performance

Improving user CX with a Speech Analytics project from Transcom.


In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...

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Massimiliano Macchia Sep 19th, 2017 Business & Performance

Transcom selected to provide customer assistance for the new famil.care service


Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...

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Agnese Cotardo Aug 11th, 2017 Innovation

Transcom Italia launches gamification project to increase service quality and improve user experience


Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...

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Debora Mendola May 3rd, 2017 Innovation

Playing it cool in the connected world


The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...

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Stefania Melosi Mar 28th, 2017 Business & Performance

Transcom Italia wins Customer Relationship Management Award


Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services

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Debora Mendola Dec 21st, 2016 Business & Performance

Transcom successfully handles peak traffic in 11 countries for an international client


Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to mana...

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Debora Mendola Oct 1st, 2015 Business & Performance

Transcom improves travel and leisure experience for a leading operator's customers


In May 2015, one of the world’s largest travel operators became our client. The company, which operates exclusively online, offering leisure solutions and ideas to millions of users world...

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Dirk Werner Aug 6th, 2015 Business & Performance

Transcom finalizes multi-lingual customer service transition for an innovative e-commerce provider


Our client, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide through its portfolio of brands, was looking for ...

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Åsrun Pedersen Aug 4th, 2015

Transcom Norway wins prestigious customer service award


  Northern Europe's largest customer care conference is held in Norway every spring. It is an annual event for managers and other decision makers within Customer Care Industry. During th...

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