Global headquarters: Stockholm, Sweden
President & CEO: Jonas Dahlberg
Ownership: Transcom is a privately owned company. Altor Fund IV is the majority owner, alongside significant minority investor Gunilla von Platen, as well as key people from the Transcom management team.
Revenue: €623 million FY 2021
25% of sales offshore (Q4 2021 LTM)
26% of revenue North America, 74% rest of the world
E-commerce & Tech largest sector with 48% of total revenue (Q4 2021)
Worldwide employees: 30,000+
80 sites in 25 countries: Albania, Bosnia and Herzegovina, Canada, Colombia, Croatia, Egypt, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, Netherlands, North Macedonia, Norway, Philippines, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Tunisia, United Kingdom, USA
Estimated 2 million customer interactions on a daily basis, serving customers in 33 languages
Serving the European and North American markets through on-, near-, offshore services and work-at-home networks
Client base: Over 300 leading brands across various industries; E-commerce & Tech, Services & Utilities, Telco & Cable. On average 13 years’ tenure of top 10 clients
Serving customers in digital and traditional channels; chat, email, messaging, social media, voice, and video
Broad portfolio of digital and transformation solutions
Named digital CX leader by industry analysts such as IDC, Everest Group
Named Top 10 Company to Watch for Remote Jobs by FlexJobs
Named Best performing CX partner in several multi-vendor relationships
Awesome OS is a next-generation business services outsourcing company that enables the most prominent startups and e-commerce companies to deliver unprecedented levels of performance and customer delight. Awesome OS provides best-in-class customer service operations, back-office support, web/software development, and graphic design services that empower companies to prioritize their core functions. Acquired by Transcom in 2018, Awesome OS is a part of the Transcom WorldWide family.
Xzakt is one of the leading companies in outsourced customer service in Scandinavia. With over 20 years of experience, we offer world-class services to some of the most exciting companies in the Nordic region. We have over 300 customer-obsessed employees and deliver our services from sites in Gävle, Skellefteå, Eskilstuna, and Malaga. We have a unique operating model that works really well with fast-growing tech & e-com companies supporting them with smart, flexible, and high-quality solutions for their customer service. Founded by Gunilla von Platen in 2001 and acquired by Altor in 2017, today Xzakt is a part of the Transcom Worldwide family.